* Please note this delivery policy does not apply to VENTAE yoga mats purchased on third party sites

 

1. Free DPD UK Next Day Mainland Delivery On All Orders

All our orders are shipped via DPD.

Free Next Day delivery is applicable on all UK Mainland orders placed before 12pm, Monday - Friday. 

Please note UK Mainland delivery excludes post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3.


2. Our delivery process: 

We‘ll send you an email when your order is dispatched, and provide you with a tracking number. You will need to sign for your delivery so please ensure that there is someone in to receive the goods.  If this isn't possible, we recommend you have your order shipped to an alternative delivery address (such as your work, a friend's or neighbour's house). We can't deliver to PO Boxes or packstation addresses. 

Please note that delivery times quoted are for your guidance only, and whilst we aspire to meet the timelines outlined, in the event of extenuating circumstances (e.g. extreme weather) delays may occur. 

Please be aware that courier notes containing extra information for delivery are at the discretion of the delivery driver to comply with. 


3. Delivery pricing & timescales

UK Mainland (excluding post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3):


 

Time to deliver

< 3kg

   > 3kg

Free DPD Next Day UK Mainland delivery on all orders placed Monday-Friday before 11pm

DPD Next Day     

Up to 1 working day 

Free

   £4.95

 

Orders placed after 12pm will be dispatched the following working day. 

Please note that weekends and public holidays are not considered working days.

 

Northern Ireland, Isles of Man & Scilly, Highlands & Islands of Scotland, Channel Islands, Isle of Wight (and postcodes AB, PA and PH not listed above):

 

Time to deliver

< 2kg

> 2kg

Standard

Up to 5 working days

£5.00

£12.00

Express

Up to 1 working day

£14.00

£29.00*

International delivery to the USA and Canada

We offer international delivery to the USA and Canada at the present time, the standard charge for this is £26.99. We are hoping to add more regions in the future.

For most countries, you will have the opportunity to pay customs charges up front as part of your transaction.

Charges are calculated automatically on our site and are based on the overall weight and volume of your order. Delivery generally takes 3-8 working days after your order has been processed (although this isn't guaranteed).

Important general advice:

International deliveries outside the EU may be subject to customs clearance. These charges can include import duty, handling fees, local taxes and other costs. VENTAE LTD is not responsible for these costs or for any delays caused by Customs or other government authorities.  Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited, as well as any other associated return costs. If the cost of return is greater than the value of the order, then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.


 

 

I've been waiting for my order and it hasn't arrived, what do I do?

You will receive a tracking number for your order when it has been dispatched. Please use this to keep track of your delivery and make contact with the courier or DPD should issues arise.

Please contact info@ventaeyoga.com if you do not receive confirmation of item dispatch within 48 hours (excluding Weekends and public holidays).